Shipping policy
Shipping Policy – Clothes
Welcome to Clothes, your trusted online store for stylish and high-quality shirts. We are committed to providing a smooth, secure, and reliable shopping experience for customers worldwide. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During promotional periods, holidays, or product launches, processing times may be slightly delayed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
2. Domestic Shipping
We offer reliable domestic shipping services for all shirt orders.
Estimated Delivery Times
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Delivery times may vary depending on your location and courier availability.
3. International Shipping
Clothes proudly ships internationally to customers around the world.
International Delivery Estimates
Standard International Shipping: 7–21 business days
Express International Shipping: 3–10 business days
Please note:
Delivery times are estimates only and may vary due to customs processing, weather conditions, or local courier delays.
Some countries may experience longer shipping times depending on local regulations.
4. Shipping Costs
Shipping costs are calculated automatically at checkout based on:
Destination country
Package size and weight
Selected shipping method
We may occasionally offer:
Free shipping promotions
Seasonal shipping discounts
Free international shipping for qualifying orders
These offers will be displayed during checkout when applicable.
5. Order Tracking
After your order is shipped, you will receive:
A tracking number
Shipping carrier details
A tracking link via email
Tracking updates may take 24–48 hours to become active after shipment.
Customers are responsible for monitoring tracking updates and ensuring package reception.
6. Customs Duties & Import Taxes
For international shipments:
Customers are responsible for any customs duties, VAT, import taxes, or additional charges imposed by their country.
Clothes is not responsible for customs-related delays or additional import fees.
We recommend checking your country’s import policies before placing an order.
7. Incorrect or Incomplete Addresses
Please ensure all shipping information is correct before placing your order.
If a package is returned due to:
Incorrect address
Incomplete address
Failure to receive the package
The customer may be responsible for additional reshipping fees.
Clothes is not liable for packages lost due to incorrect shipping information provided at checkout.
8. Lost, Delayed, or Damaged Packages
If your order is:
Lost in transit
Significantly delayed
Delivered damaged
Please contact us within 7 days of the expected delivery date and include:
Your order number
Photos of the damaged item/package (if applicable)
We will work with the shipping carrier to investigate the issue and provide an appropriate solution.
9. Returns & Exchanges
Customer satisfaction is important to us.
Return Eligibility
Returns and exchanges are accepted within 14–30 days after delivery under the following conditions:
Shirts must be unused and unworn
Items must be unwashed
Original tags and packaging must be included
Products must be in resellable condition
Non-Returnable Items
The following items cannot be returned:
Final sale items
Personalized/custom shirts
Gift cards
Used or washed products
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable.
To request a return or exchange, contact our support team before sending any items back.
10. Refund Policy
Once your returned item is received and inspected:
Approved refunds will be issued to the original payment method within 5–10 business days
You will receive an email confirmation once the refund has been processed
Refund processing times may vary depending on your payment provider or bank.
11. Order Cancellation Policy
Orders may be canceled within 12–24 hours after purchase.
Once an order enters processing or shipment, cancellations may no longer be possible.
To request a cancellation, contact us immediately at:
support@clothes.com
12. Failed Deliveries
If a package cannot be delivered due to:
Customer unavailability
Refused delivery
Incorrect shipping information
The package may be returned to us. Additional shipping charges may apply for reshipment.
13. Contact Information
If you have questions about shipping, tracking, returns, or your order, please contact us:
Clothes
Email: support@clothes.com
Website: www.clothes.com
Thank you for shopping with Clothes. We appreciate your trust and look forward to serving you worldwide.